This document (hereinafter the “Privacy Policy”) contains information on how Elinta Charge, UAB, legal entity number 304847412, with its registered office address at Terminalo g. 3, Kaunas FEZ, 54469 Kaunas district (hereinafter the “Company”) processes your data collected by the Elinta Charge mobile app designed for activating and paying for charging services at electric vehicle charging stations (hereinafter the “Charging Stations”) administered by Elinta Charge.
Using the collected personal data, we ensure the smooth provision of services and the improvement of the Elinta Charge mobile app (hereinafter the “Mobile App”). Suppose we do not receive the requested personal data. In that case, we cannot grant access to the activation of the charging stations and payment for the charging services (hereinafter the “Services”), nor can we provide other services related to their use.
The Company can amend and/or supplement this Privacy Policy unilaterally. The Company will notify us of the amendments by announcing them on the mobile app.
Who is responsible for the processing of personal data?
The data controller processing the personal data submitted in the Mobile App is as follows:
Elinta Charge, UAB, company number 304847412, Terminalo g. 3, Kaunas FEZ, 54469 Kaunas district.
You can contact us about personal data protection issues via e-mail info@elintacharge.com or +370 653 66633.
What legal basis do we rely on to process your data?
Personal data is processed under the Personal Consent(s) provided by the users of the Mobile App, expressly confirming their consent:
- By installing the Mobile App on their device.
- By indicating their contact details at the time of registration.
- By suggesting that they have read the Privacy Policy.
- By allowing the Mobile App to access the geolocation data on their device.
When processing personal data, the Company complies with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons about the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (the General Data Protection Regulation) (hereinafter the “GDPR”), other applicable legal acts governing the protection of personal data and this Privacy Policy.
What personal data do we collect?
The main categories of personal data and data processed by the Company are as follows:
- Identification data: name, surname.
- Contact details: address, telephone number, e-mail address.
- Vehicle data: vehicle model, license plate number.
- Data related to the provision of Services: information on the currently provided and completed Services, data received by the Company when communicating with persons directly or using remote communication (telephone, e-mail), etc.
- Payment data: payment history, etc.
The Company processes other data on the legal basis established by legal acts.
For what purposes do we use personal data?
The Company processes personal data to ensure the proper provision of Services:
- Payment administration. The Company processes personal data related to the payment for the provided Services based on agreement performance and/or requirements of legal acts.
- Resolution of submitted questions. The Company processes personal data when handling and resolving submitted questions and/or complaints based on agreement performance, consent, or requirements of legal acts.
- Other purposes. The Company may process personal data for other purposes, provided that it has obtained the consent of the person, and must process the personal data in compliance with the requirements of legal acts or has the right to process the data for a legitimate interest.
- In all of the cases mentioned above, the Company processes personal data only to the extent necessary to achieve the relevant clearly defined and legitimate purposes, considering the requirements of personal data protection.
What personal data may be provided to other recipients?
In adherence to the requirements of legal acts, the Company may transfer the processed personal data to the following data recipients:
Service providers. The Company may transfer the processed personal data to third parties acting on behalf of and/or at the instruction of the Company and providing the Company with customer service and payment administration via PayPal (Europe) S.à.r.l. et Cie, S.C.A., (R.C.S. Luxembourg B 118 349) and other services to ensure the proper provision, management, and development of the Company’s Services.
Authorities and supervisory bodies. The Company may submit the processed personal data to the government, law enforcement, or supervisory authorities where this is required under the applicable legal acts or to ensure the Company’s rights or the safety of customers, employees, and the Company.
Other third parties. The Company may submit personal data to other data recipients on the legitimate grounds defined by legal acts.
How long will we store personal data?
The Company processes personal data no longer than required by the specified purposes of data processing or provided for by the applicable legal acts, if they give a more extended data storage period. To determine the data storage period, the Company applies criteria that comply with the duties specified in legal acts, also taking into account the established rights of a person, for example, applies a data storage period during which the requirements related to the performance of an agreement, if any, may be submitted, etc.
Personal data storage terms are as follows:
- For administration purposes (i.e., customer registration and accounting, agreement management and control, debt collection, etc.): 5 years after the agreement’s expiry date.
- For data recovery purposes (i.e., if a person deletes their account or erases it by mistake and submits a request to the Company to restore the data): 3 months after the deletion of the account. Data on customers who have not fulfilled their financial and/or property obligations or caused damage to the Company will be stored for 5 years.
What are the rights of the persons?
Having contacted the Company and after the Company has established the identity of a person, the person shall have the right to:
- Access his/her data processed by the Company.
- Correct the incorrect, incomplete, or inaccurate personal data.
- Request to destroy personal data or suspend the processing of personal data, except for storage, if this violates the requirements of the applicable legal acts.
- Receive personal data related to the person, which the person has submitted himself/herself, in a structured, commonly used, and machine-readable format.
- Request to erase personal data processed by the Company where the personal data are processed in violation of the requirements of the applicable legal acts or the personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
- Restrict the processing of his/her data by the applicable legal acts, e.g., for the period during which the Company will assess whether the person has the right to request the erasure of his/her data.
- Object to the processing of his/her data and/or, in the case of personal data processed based on consent, to withdraw the provided consent to the processing of his/her data without affecting the lawfulness of processing based on consent before its withdrawal.
Persons may contact us in writing regarding these Rules or the processing of personal data by the Company at Partizanų g—63 M, 50306 Kaunas, by e-mail info@elintacharge.com, or by telephone +370 653 66633.
In case of a failure to resolve the issues related to the processing of personal data by the Company and/or individual rights, a person also has the right to contact and file a complaint with the State Data Protection Inspectorate.
What are the measures to ensure the security of personal data?
Appropriate organisational and technical measures are used to ensure the security of personal data, including the protection against unauthorised or unlawful processing and accidental loss, destruction, or damage. These measures have been selected considering the risks to a person’s rights and freedoms as a data subject.
Access to the processed personal data is controlled; it is granted only to employees of the Company who require personal data for their work performance. Employees of the Company who have access to personal data are familiarised with the personal data protection requirements and ensure the confidentiality of the processed personal data.
Contact details
If you have any additional questions, please get in touch with us via e-mail info@elintacharge.com or by phone +370 653 66633.
This Privacy Policy was last updated on 20 May 2025.